-Visa ve Mastercard
As soon as we receive the returns, the refund process begins.
Processing of the return
This process takes approximately 6 working days. We'll send you an email once the return has been received and approved. Time frame for return transfer
Credit & Debit Card: 14 business days
PayPal: 3 business days
IMMEDIATELY: 3 business days
Klarna: 3 working days
The amount will be transferred back to the same means of payment that you used in the online shop.
You have 30 days to return your unworn Premiere Textile items FREE of charge.
These options are available to return your goods:
1) Easy returns that will provide you with a Hermes return QR code
FOLLOW THESE STEPS TO REGISTER YOUR RETURN
- Click on the Easy Returns link
- Enter your order number (starts with SFDE and can be found under "My Account" or in the order confirmation email) and email address. Please enter everything exactly as it is on your order confirmation
- Select which item(s) you are returning and why
- After you input the return items, we will provide you with a return QR code
- You can either print out the QR code and simply stick it on your return package or
- Show the Hermes employee the QR code and hand in your return package at the nearest Hermes branch.
*This is the quick return option as we can track your return package and process your refund quickly.
2) Pre-printed returns label added to your delivery package
Pack the items you wish to return and simply stick the pre-printed returns label on them. Then take your returns package to the nearest Hermes branch. Click here to check the nearest Hermes parcel shops
*Please note that this option may slow down the refund process as your return request was not created through the returns panel.
Please keep all proof of postage until you have received the correct refund in case you need it later.
*In the unlikely event that you have received a faulty item, please contact us at firstname.lastname@example.org
*Please DO NOT return any damaged goods unless you contact our support team. If you do this, the resolution of your problem will be delayed.
.For shopping carts under EUR 40.00 we charge EUR 5.99 shipping costs. You can order with free shipping from EUR 40.00.
Our products are divided into two delivery time categories. There are products that can be delivered in 2-4 days and a second group where delivery can take 6-8 days.
The number of estimated delivery times can be found directly next to the product. If you buy two different products with a delivery time of 2-4 business days and a delivery time of 6-8 business days, you will receive two separate deliveries.
You can track your package with the tracking number that will be sent to you when your order leaves our warehouse.
You can always contact us at email@example.com
It is not possible to update or cancel the order in the Premiere Textile Online Store.
Reorganization of all workplaces to keep the distance between employees 2m. Double temperature control at the main entrance of the warehouse. Survey on well-being and contact with infected people twice a week. Numerous preparations for disinfecting hands. Employees have been provided with face masks and gloves. Anyone who can work from home to reduce the number of people in the warehouse. Distance is maintained in the warehouse. Disinfection of work equipment, forklifts and Tables at least once per shift.Break plan drawn up to reduce the number of people in canteens and social rooms.The need to wear face masks in changing rooms, corridors and public areas DPD Group activities are now being prepared across Europe with:Contactless delivery, masks and social distancing 17,000 additional drivers and additional routes added to collection and delivery organization 5,000 additional in-facility operators 120 additional depots Extended opening hours/shift times through 1,200 hubs and depots After six months of unprecedented volumes, a second peak period is about to begin, in line with traditi annual volume at the end of the year, in a context where health measures will continue to increase online shopping. The DPD Group expects to deliver 293 million parcels across Europe during the entire peak period. Compared to 10 million parcels delivered on December 2, 2019, an estimated 30% increase along with a projected, record-breaking 14 million parcels on peak days November 30, 2020 for Cyber Monday and the week leading up to Christmas) .